Privacy Policy

Introduction

Welcome to b999a. We are committed to protecting the privacy and security of all users who access our platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the terms described in this document.

b999a operates as an online gaming destination serving players in Bangladesh. Our platform offers cricket betting, live casino games, slots, crash games, and more. To provide these services responsibly and securely, we must collect and process certain personal data in accordance with applicable data protection principles.

Information We Collect

We collect information in two primary ways: information you provide directly to us, and information gathered automatically when you use our platform.

Information You Provide

• Full name, date of birth, and gender at the time of account registration
• Email address and mobile phone number for account communication and verification
• Physical address including city, district, and postal code for identity verification purposes
• Government-issued identification documents such as National Identity Card (NID) or passport, where required by our verification process
• Financial account details including bKash, Nagad, Rocket, or Upay mobile wallet numbers and Dutch-Bangla Bank or other bank account references used for deposits and withdrawals

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers to support security and fraud prevention
• Session data including pages visited, games played, betting history, timestamps, and clickstream data to improve platform performance and user experience
• Cookie data and similar tracking technologies used to maintain session continuity, personalise your experience, and analyse site usage patterns

How We Use Your Information

b999a uses the personal data we collect for a range of purposes directly related to delivering and improving our gaming services. Specifically, we use your information to:

• Create and manage your b999a account, verify your identity, and maintain the integrity of your profile in accordance with our responsible gaming commitments
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels, and maintain accurate transaction records
• Send you important account notices, transaction confirmations, security alerts, and promotional communications via SMS or email — you may opt out of promotional messages at any time
• Detect and prevent fraud, money laundering, underage gambling, and other illegal or abusive activity that could harm our users or the integrity of the platform
• Personalise your experience by recommending games, promotions, and features relevant to your activity, such as cricket betting markets during BPL season or slot recommendations based on your play history
• Comply with applicable legal obligations, respond to regulatory enquiries, and cooperate with law enforcement authorities when required under applicable law

Cookies and Tracking Technologies

b999a uses cookies — small data files stored on your device — and similar tracking technologies to enable core site functionality, remember your preferences, maintain your session when you navigate between pages, and gather analytics data that helps us understand how users interact with the platform. Cookies do not contain your financial or identification information.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of parts of the b999a platform, such as keeping you logged in during your session or saving your preferred display language.

Sharing of Your Information

b999a does not sell, rent, or trade your personal information to any third party. We may disclose your data only in limited, clearly defined circumstances:

• Trusted service providers who assist b999a in operating the platform — such as payment processors, identity verification partners, and hosting infrastructure providers — are bound by strict confidentiality obligations and are permitted to use your data only for the specific services they provide to us
• Legal or regulatory authorities where disclosure is required by applicable law, court order, or governmental directive — in such cases b999a will disclose only the minimum data necessary to satisfy the legal obligation
• In connection with a corporate transaction such as a merger, acquisition, or restructuring, where the receiving party agrees to honour the privacy rights of all users as described in this policy

We will never share your personal data for the purpose of third-party direct marketing without your explicit, informed consent.

Data Security

Protecting your personal and financial information is one of our highest priorities. b999a implements industry-standard security measures including SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of sensitive data, access controls that limit who within our organisation can access your information, and regular security audits to identify and address potential vulnerabilities.

While we take every reasonable precaution to protect your data, no transmission over the internet or electronic storage system is completely secure. We encourage you to use a strong, unique password for your b999a account and to avoid sharing your login credentials with anyone.

Payment Information and Financial Data

When you make a deposit or request a withdrawal on b999a, you will interact with our payment processing partners, including mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as card payment networks where applicable. The financial credentials you enter — mobile wallet PINs, card numbers, bank account details — are processed directly by those payment partners under their own security protocols and are never stored in full on b999a servers.

b999a retains transaction reference data (amounts, timestamps, wallet identifiers) as required for audit, dispute resolution, and regulatory compliance. We do not retain full card numbers or mobile wallet PINs.

Your Rights Over Your Data

As a b999a user, you have the following rights with respect to your personal information. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of Access: you may request a copy of the personal data we hold about you at any time
• Right to Rectification: you may request that we correct any inaccurate or incomplete information in your account profile
• Right to Erasure: subject to our legal obligations to retain certain records, you may request deletion of your personal data by closing your account
• Right to Restriction: you may request that we limit the processing of your data in certain circumstances, such as while a dispute is under review
• Right to Withdraw Consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all data rights requests within a reasonable timeframe. Some requests — particularly erasure requests — may require identity verification before we can act on them.

Data Retention

b999a retains your personal data for as long as your account remains active and for a reasonable period after account closure to allow for the resolution of any outstanding disputes, refund requests, or compliance obligations. Financial and transaction records may be retained for a longer period where required by applicable law or audit obligations.

When data is no longer required for the purposes described in this policy and no legal obligation requires its retention, b999a will securely delete or anonymise the data so that it can no longer be associated with you.

Age Restriction and Underage Users

b999a is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, users are required to confirm their age, and we may request identity documents to verify this. If we discover that a user has provided false age information and is under 21, we will immediately suspend the account, reverse any transactions where possible, and delete all associated personal data. Parents and guardians are encouraged to use parental controls and monitoring tools to prevent minors from accessing online gaming platforms.

Changes to This Privacy Policy

b999a reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of our services following any update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how b999a protects your information. If you have any concerns about a change to this policy, you may contact our support team before continuing to use the platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way b999a handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist you.

Email: [email protected] — our team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6).